Issue a refund

Issuing a Refund


After refunding the transaction, the invoice will open automatically. You can edit/close/void from the invoice page.
If refunding a card or ACH transaction, it will take 1-3 days to process.
If refunding a cash or check payment, you will need to issue a refund check to the customer yourself after performing the refund process in Workhorse.

    • Related Articles

    • Generic Decline

      A "Generic Decline" indicates that the payment was declined by the card-issuing bank for an unspecified reason. The payment processor receives a decline message but no specific details about the cause. Why does this happen? The reason for the decline ...