Update: Event Assignment for CSRs

Update: Event Assignment for CSRs

Update: Event Assignment for CSRs

Summary
Customer Service Representatives (CSRs) can now assign events to themselves or other users associated with a specific dealer.

What’s New

  • CSRs (user role) can assign events to:
    • Themselves
    • Any user connected to the selected dealer

Benefits
This enhancement allows users to:

  • Improve task ownership and accountability
  • Streamline event coordination across teams
  • Ensure the right personnel are assigned based on dealer relationships

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